Data Quality Management

Does your organisation require someone to identify and analyse any incidents that occur in your organisation, due to data anomalies, incorrect data processing, fraud or any other incidents? Data is valuable to every organisation, our Data and Incident Management service will help protect data integrity.

busii has many years experience of providing a data integrity incident management service, based on ITIL’s Service Operation guidelines.

It comprises the following:

• Receiving perceived data anomaly queries
• Categorising, prioritising, investigating, and where possible diagnosing the users’ data queries
• Providing the user with either an explanation in business terms, user training, or logging a fix request for development, depending on the outcome of the investigation
• Providing a workaround if development is required, wherever possible
• Escalating data integrity incidents to various business and development stakeholders
• Motivating and tracking the progress of a resolution
• Checking the resolutions post-development
• Closing incidents and communicating with stakeholders where applicable

Our problem management life cycle comprises of :

• Identifying, categorising, and prioritising recurring root causes
• Providing an advisory role in the problem resolution based on the incidents investigated and diagnosed

Allow us to provide you with a service that will minimise your data problems and improve service to stakeholders and customers.