busii provides a data integrity incident management service to Vodacom’s service operations team. The service comprises of the following:
- Receiving perceived data anomaly queries from Vodacom business via a ticketing system.
- Categorizing, prioritizing, investigating and where possible diagnosing the users data query,
- Depending on the outcome of the investigation, either providing the user with an explanation in business terms, user training or logging a fix request to development
- Where possible, providing a work around if development is required
- Escalating data integrity incidents to various business and development stakeholders,
- Motivating & tracking progress of resolution
- Checking the resolution (post implementation check), and
- Closing the incident and communicating with the stakeholders
busii also provides assistance in certain segment of the problem management life cycle:
- Recurring root causes are identified, categorized, prioritized then presented to the various stakeholders, and
- Providing an advisory role in the problem resolution based on the incidents investigated and diagnosed.