busii_vodacom

busii provides a data integrity incident management service to Vodacom’s service operations team. The service comprises of the following:

  • Receiving perceived data anomaly queries from Vodacom business via a ticketing system.
  • Categorizing, prioritizing, investigating and where possible diagnosing the users data query,
  • Depending on the outcome of the investigation, either providing the user with an explanation in business terms, user training or logging a fix request to development
  • Where possible, providing a work around if development is required
  • Escalating data integrity incidents to various business and development stakeholders,
  • Motivating & tracking progress of resolution
  • Checking the resolution (post implementation check), and
  • Closing the incident and communicating with the stakeholders

busii also provides assistance in certain segment of the problem management life cycle:

  • Recurring root causes are identified, categorized, prioritized then presented to the various stakeholders, and
  • Providing an advisory role in the problem resolution based on the incidents investigated and diagnosed.
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